Sky345 Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to all users of the Sky345 platform — whether you're visiting the site as a guest, registered player, or using the Sky345 mobile app. It covers all personal information collected through sky345.vu and any related platform services.

Sky345 is intended exclusively for users aged 21 and above who are physically located in the Philippines. If you are outside this scope, you should not register or use the platform.

2. What Information We Collect

We collect information that is necessary to provide, operate, and improve the Sky345 platform. The types of data we collect fall into the following categories:

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, email address, mobile number, and preferred username.
• Identity verification documents: Government-issued ID (e.g., Philippine passport, driver's licence, or national ID) submitted during KYC verification.
• Financial information: Payment method details used to process PHP deposits and withdrawals. We do not store full payment credentials — these are handled through our payment processing partners.
• Communications: Messages and queries you send to our support team.

2.2 Information Collected Automatically

• Device and technical data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, features used, bet history, session duration, and navigation patterns within the platform.
• Cookies and similar technologies: We use cookies to maintain your session, remember preferences, and analyse platform performance. See Section 7 for more on cookies.

3. How We Use Your Information

Sky345 uses the information we collect for the following purposes:

Purpose	Data Used
Account creation and management	Name, email, mobile number, date of birth
Identity and age verification (KYC)	Government ID, registration details
Processing deposits and withdrawals in PHP	Payment method info, account details
Delivering OTP and account security alerts	Mobile number, email address
Providing customer support	Account info, support communications
Fraud detection and platform security	IP address, device data, usage patterns
Platform improvement and analytics	Usage data, session data, cookies
Responsible gaming monitoring	Betting activity, account behaviour

We do not use your personal data for automated profiling that makes consequential decisions about you without human review.

4. How We Share Your Information

Sky345 does not sell or rent your personal data to any third party for commercial purposes. We may share information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who help us operate the platform — including payment processors, SMS/OTP delivery services, and platform infrastructure providers. These partners only receive the data they need to perform their specific function and are contractually obligated to protect it.

4.2 Legal and Regulatory Requirements

Where required by applicable law or in response to a legitimate legal request from authorities, we may disclose user information. This includes situations involving fraud investigation, money laundering compliance, or court orders. We will only share what is legally required and, where permitted, will notify the affected user.

4.3 Business Transfers

In the event of a merger, acquisition, or restructuring of the Sky345 business, user data may be transferred as part of that process. Affected users will be notified if their data is to be handled by a new entity under materially different terms.

5. Data Security

Protecting your data is a technical and operational priority at Sky345. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• OTP-based authentication for account access and sensitive actions.
• Access controls that limit which staff can view sensitive account or financial data.
• Regular security reviews of platform infrastructure and data storage practices.

While we implement strong security measures, no online platform can guarantee absolute security. You also play a role — keep your password and OTP codes private, and contact us immediately at [email protected] if you suspect your account has been accessed without your authorisation.

6. Your Rights Over Your Data

As a Sky345 user, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or outdated information in your account.
• Deletion: Request that we delete your personal data, subject to our legal retention obligations.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Portability: Request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data-related requests within a reasonable timeframe. Note that some requests may be subject to identity verification before we can act on them.

7. Cookies and Tracking Technologies

Sky345 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use it. Here's a quick breakdown of what we use:

• Essential cookies: Required for basic platform functions like maintaining your logged-in session and remembering your language preferences.
• Analytics cookies: Help us understand traffic patterns, popular features, and areas where the platform can be improved. Data collected is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity and unauthorised access attempts.

Most browsers allow you to control cookie settings through their preferences or settings menu. Disabling certain cookies may affect how some parts of the platform work, particularly session management and login functions.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, financial, and compliance obligations. Specific retention periods depend on the type of data:

• Account and registration data is kept for the duration of the account relationship plus any legally required retention period.
• Transaction records, including PHP deposits and withdrawals, are retained as required for financial record-keeping purposes.
• KYC and identity documents are held for the period required under applicable regulations.
• Support communications are retained for a reasonable period to help resolve follow-up queries.

When data is no longer needed and there is no legal basis to retain it, we take steps to securely delete or anonymise it.

9. Children and Minors

Sky345 is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under this age. If we discover that an account has been created by someone who does not meet the age requirement, that account will be immediately suspended and any associated data reviewed in line with our Terms and Conditions.

If you believe a minor has registered on our platform, please contact us at [email protected] so we can investigate promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant updates, we will revise the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of the Sky345 platform after any changes are posted means you accept the updated policy.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how your data is handled, please reach out to our team: